Frequently Asked Questions

What is SirenRewards?

SirenRewards is a comprehensive rebate management platform that helps you track, submit, and manage your rebate claims efficiently. Our platform streamlines the rebate process, making it easier for you to get the rewards you deserve.

How do I get started with SirenRewards?

Getting started is easy! Simply create your account by clicking the "Sign Up" button, verify your email address, and complete your profile information. Once your account is set up, you can start submitting rebate claims and tracking your rewards.

Do I get anything for signing up?

Yes! You’ll receive a $50 bonus just for joining the program.

How do I submit a rebate claim?

To submit a rebate claim, log into your account and navigate to the "Submit Claim" section. Fill out the required information including order date, build date, VIN number, and end customer name. Upload any required documentation and submit your claim for processing.

What documents do I need to submit with my rebate claim?

Typically, you'll need to provide proof of purchase, product documentation, and any specific forms required by the rebate program. Common documents include invoices, receipts, product serial numbers, and completed rebate forms. Check the specific requirements for each rebate program.

How long does it take to process my rebate claim?

Processing times vary depending on the specific rebate program and the completeness of your submission. Generally, claims are processed within 6-8 weeks after submission. You can track the status of your claims in real-time through your dashboard.

How do I find the ESN number?

The ESN is a 12-digit number located on the back of your Siren Marine device on the product packaging label.

How will I receive my rebate payment?

Rebate payments are typically processed through our secure digital payment system. Once your claim is approved, funds will be deposited to your designated account. You can manage your payment preferences in your account settings.

Do I have to activate a specific model to earn rewards?

No! Rewards apply to any qualifying Siren unit activation - whether it’s on a new install or a previously sold boat. Every activation helps you earn more.

How can I check the status of my rebate claim?

You can check your claim status anytime by logging into your SirenRewards account and visiting your dashboard. Each claim will show its current status: Submitted, Under Review, Approved, or Paid. You'll also receive email notifications for status updates.

What should I do if I forgot my password?

If you forgot your password, click the "Forgot Password?" link on the login page. Enter your email address, and we'll send you a secure reset link. Follow the instructions in the email to create a new password and regain access to your account.

What happens if my rebate claim is rejected?

If your claim is rejected, you'll receive an email explanation with the specific reasons. Common rejection reasons include missing documentation, expired submission deadlines, or ineligible products. You may be able to resubmit with corrected information depending on the program terms.

How can I contact customer support?

Our customer support team is here to help! You can reach us through the contact form on our website, or by emailing support@sirenrewards.com. We typically respond to inquiries within 24 hours during business days. For urgent issues, please include "URGENT" in your subject line.